Accolades
Many of our residents and families are kind enough to write to us to thank us for the care we have provided. Here is a selection of recent letters we have received. The original letters are available for inspection when visiting Clarence House.
"At all times nothing seemed too much trouble (to the team) and their tact, diplomacy and management of Mum could not have been better."One often hears tales of care homes that are negative. Yours is a shining light of how such an organisation should be run.
"I am sure you are very proud of your managers and team; a perfect example of how a home should be managed."
MC
"To you all, can't think of a more comfortable home from home for your residents. You are all to be congratulated."
IS
"Thank you for inviting me to your Christmas party. It was so entertaining and most enjoyable. The staff must have worked very hard to make such a success and your chef is to be congratulated on the food. I am sure the residents all enjoyed their afternoon.
M
"Thank you for including me at N's party for her 100 year birthday celebrations. It was superb and unforgettable by all who came to it. The food was so tasty and moreish and was so beautifully arranged, with the drinks flowing freely, nothing was forgotten. Your hard work and courteous service was very much appreciated."
LB
"Thank you for everything you do for my Mother. Don’t know when I’ve seen her looking so happy. See you soon."
SC
"Your kindness, care and support to both mum and I helped me through what was a very emotional, time. Mum knew the love was there for her and I will be eternally grateful for that. Thank you all so much."
J, J & A
"It was a great comfort to us all being so far away, to know that mum was being looked after so well. Thank you all once again."
D & A W
"Thank you to all the day and night staff who looked after H with such great care and affection for almost 3 years, the sentiment is huge!"
R & R, B & B, N & S
"Thank you to all the staff for caring for G. I am very grateful to you and appreciate it. I know you all looked after G really well."
J & Family
"We are sending our thanks to all of you at Clarence House Retirement Home for the care that you gave to C and S whilst they were with you. We do appreciate all you did, especially in the last few weeks."
J & R
"I am just writing to say how much we appreciated being offered lunch today when we came to visit A and J. The food was delicious and beautifully served. Eating in the lounge certainly helped the flow of conversation. A & J seemed to be in excellent form."
K
"Very many thanks for all the love, care and attention you gave to my Mother during her stay with you. My family and I really appreciate all you have done over the years."
J
"Thank you so much for your kindness to Mum. Clarence House was a happy home for her."
S & M