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Our Philosophy of Care
At Clarence House, all care staff within the home are appropriately qualified to deliver the highest standards of care. Our staff embrace the fundamental principles of good care practice which can be seen through our delivery & conduct of quality care.
A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in care practices as laid down in appropriate legislation, regulations & standards.
Those who live in the home should be able to do so in light of their own individual requirements and to benefit from the care given. Residents live in a clean, comfortable and safe environment and are treated with respect and sensitivity to their individual needs and abilities. A resident's care is complemented by a programme of activities which stimulates mental alertness and social interaction with other residents.
Our Core Values of Care are designed to meet the following objectives:
The highest quality of services aimed at providing an improved overall quality of life.
Flexible delivery of care services in an attentive and non-
Respect for each resident's needs and values in matters of religion, culture, race or ethnic origin, sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
Delivery of a full care service in accordance with the Statement of Terms and Conditions agreed at the point of moving into the home.
For all resident’s families to be aware of the home’s procedures for handling complaints, comments and compliments.
Residents and their families are encouraged to participate in the development of individual care plans.
We operate an open visiting system and encourage family and friends to visit at any time. Our overall philosophy of care is "treat all residents and colleagues as you wish to be treated yourselves".