The feedback we get means a lot to us 

Many of our residents and families are kind enough to write to us to thank us for the care we have provided.
Here is a selection of recent letters we have received:

“When mum came to Clarence she needed a new lease of life and she found it with you, along with the comfort and reassurance of loving and sympathetic care.

She found the friendship she craved, humour which she thrived on and good food which she appreciated. On top of that was wonderful entertainment, good conversation and above all a haven of love and respect in which to spend the rest of her life. Thank you all. The minute mum came to Clarence I was able to stop worrying.” GG

“I have always felt welcomed at Clarence House. Staff opening the door were always warm and smiling. Thank you for the welcome. I was very grateful that whilst Dad was at Clarence House, his clothes were so carefully washed, ironed and hung and he always looked as well-presented as possible. The same level of care and attention went into the cleaning of the premises, which were always spotless. Staff were also generous with their patience towards Dad, which was touching to see and hear. Finally, thank you for your generous practical and emotional support for us as a family since the decision was taken that Dad would return to live at home.

Thank you for managing Clarence House as a welcoming, well-kept and generous environment.” JS 

“We cannot thank you enough for everything you have done for our Grandad/Great Grandad. You have gone way above and beyond to ensure that he felt happy, cared for and safe . We couldn't have asked for anything more. Keep doing what you are doing, you're all amazing! “ The N Family

“We knew the very first moment that Clarence House was the right place for G. The love, care and kindness you gave to both her and us was amazing. Thank you so much for everything.”   B, L & A

“Your kindness, care and support to both mum and I helped me through what was a very emotional, time. Mum knew the love was there for her and I will be eternally grateful for that. Thank you all so much.” J, J & A

"I visit this care home on a monthly basis and every time it makes my day. My job is to entertain but it is so easy here as the atmosphere is always so lovely. The carers are attentive, well presented and are always with the residents getting involved in entertainment and also encouraging everyone to get involved who wants to. It is a genuine atmosphere and I would entertain here every day if I could." AP 

“One often hears tales of care homes that are negative, yours is a shining light of how such an organisation should be run."       P, M, B & C

“I am sure you are very proud of your managers and team; a perfect example of how a home should be managed.” MC 

“To you all, can’t think of a more comfortable home from home for your residents. You are all to be congratulated.“ IS

 “Thank you for everything you do for my Mother. Don’t know when I’ve seen her looking so happy. See you soon.” SC 


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